THE YARD DETAIL PRIVACY POLICY
Effective Date: October 14, 2026
The Yard Detail respects your privacy. This Privacy Policy explains what information we may collect, how we use it, and when it may be shared with service providers that help us operate the business.
1. Information We Collect
We may collect information you provide directly to us, including:
• Name
• Service address
• Email address
• Phone number
• Dog names, breeds, photos, and safety information
• Gate location, gate codes, access instructions, and other yard-related information
• Service preferences and scheduling information
• Photos of the service area taken during visits
• Comments or other information you choose to provide
• Billing and transaction information
Payment-card information is processed by third-party payment processors such as Stripe. The Yard Detail does not directly store full credit or debit card numbers.
We may also collect limited technical information when you visit our website, such as browser type, device information, pages visited, referring website, and general usage information through website hosting, analytics, cookies, or similar tools.
2. How We Use Your Information
We may use your information to:
• Provide and manage dog waste removal services
• Create and manage your customer account
• Schedule and complete service visits
• Send service, billing, and account notifications
• Process payments and maintain transaction records
• Respond to questions or customer-service requests
• Provide quotes and follow up on service inquiries
• Improve our website, customer experience, and business operations
• Maintain business, tax, accounting, insurance, and legal records
• Prevent fraud, misuse, or other unauthorized activity
• Comply with legal or regulatory requirements
3. Gate Codes and Access Information
Gate codes, access instructions, and similar property-access information are stored in our customer-management system and are used only as reasonably necessary to provide service at your property.
We do not use this information for unrelated purposes.
4. Service Providers
We may share information with third-party service providers when reasonably necessary to operate The Yard Detail.
These providers may include:
• Sweep&Go for customer management, scheduling, billing, and service communications
• Stripe for payment processing
• Squarespace for website hosting and website-related services
• Google Workspace for business email and related services
• Other vendors that provide accounting, communications, analytics, technology, or business-support services
These providers may process information according to their own privacy policies and terms.
We do not sell or rent customer personal information.
5. Payment Information
Payments may be processed through Stripe or another approved payment processor.
The Yard Detail does not directly store full payment-card numbers. Payment processors may collect and retain payment information as necessary to process transactions, prevent fraud, and comply with legal requirements.
6. Email and Text Communications
We may contact customers by email, phone, text message, or customer-portal notification for service-related purposes, including scheduling, arrival or completion notifications, billing, account updates, access issues, and customer-support matters.
Message and data rates may apply to text messages.
You may opt out of text messages by following the opt-out instructions provided with those messages, including replying STOP where applicable.
We may also occasionally send promotional, referral, or marketing messages. You may opt out of marketing communications at any time by replying STOP to marketing text messages or using the unsubscribe link in any marketing email.
Opting out of marketing communications will not prevent us from sending important service-related communications through available methods.
7. Photos and Social Media
The Yard Detail may take photos of the service area for operational purposes, including documenting completed work, access conditions, gate status, or other service-related matters.
Customers may also choose to upload photos of dogs or property information through the customer portal.
We will not publicly post photos or video that identify a customer's home, address, or other personally identifiable property information without permission.
8. Cookies and Website Analytics
Our website may use cookies or similar technologies that help the website function, remember preferences, understand website traffic, and improve the customer experience.
Squarespace and other service providers may collect technical information through these technologies according to their own privacy practices.
You may be able to control cookies through your browser settings.
If The Yard Detail later begins using additional advertising or tracking technologies, such as Meta Pixel, Google Analytics, or Google Ads conversion tracking, this Privacy Policy may be updated to reflect those tools.
9. How We Protect Information
We use reasonable administrative, technical, and physical safeguards designed to protect customer information from unauthorized access, disclosure, alteration, or misuse.
We also use third-party providers that maintain their own security practices for services such as payment processing, customer management, website hosting, and email.
However, no internet transmission, electronic storage system, or method of data handling can be guaranteed to be completely secure.
If a security incident affects your personal information, we will notify you as required by applicable law.
10. How Long We Keep Information
We may retain customer and business records for as long as reasonably necessary to:
• Provide services
• Maintain account and transaction history
• Handle customer questions or disputes
• Meet tax, accounting, insurance, or legal requirements
• Protect the legitimate interests of the business
Information that is no longer reasonably needed may be deleted or otherwise disposed of when appropriate.
11. Your Requests
You may request a copy of the personal information we hold about you, or ask us to correct or delete it, by emailing hello@theyarddetail.com.
We may need to verify your identity before acting on a request.
We will generally respond within 30 days.
Some records, including billing, tax, transaction, insurance, or legal records, may need to be retained even after an account is closed or a deletion request is made.
Customers may also update certain account information directly through the Sweep&Go client portal where available.
12. Children’s Privacy
The Yard Detail's services are intended for adults responsible for residential properties and pets.
We do not knowingly collect personal information directly from children under 13.
13. Legal Requirements and Business Protection
We may disclose information when reasonably necessary to:
• Comply with applicable law, regulation, court order, subpoena, or other legal process
• Respond to lawful government requests
• Protect the rights, safety, property, or security of The Yard Detail, our customers, or others
• Investigate suspected fraud, misuse, or other unlawful activity
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make a material change, we may provide notice through our website, customer portal, email, or another reasonable method.
The effective date at the top of this policy will indicate when the current version became effective.
15. Contact Us
If you have questions about this Privacy Policy, how your information is handled, or a privacy request, contact:
The Yard Detail
(585) 270-1093